Can you ship my order outside the US/Canada?
International orders are best handled over the phone. Generally, if your order is placed online, faxed or mailed in, we will call or email you to confirm your order, but because of the mass amount of credit card fraud, your international order will be ignored if the billing and shipping addresses are different and you fail to contact us. We do provide international shipping, and we can accommodate just about anyone. We are experienced with customs departments, and will do our best to help you quickly receive your order.
Can I get a different form of shipping? Your online process only lets me pick UPS!
Our ordering software allows for instant, real time shipping charge calculation to your location. This software unfortunately is only configured to work with UPS. We can ship your order via US Postal Service, or international means if you call in your order. You may also request a different shipping method on your order blank should you fax or mail in your order.
I can't find a certain product on your website, or in your catalog. You used to sell it... Where did it go?
Chances are if a product hasn't been in our catalog for a while, and you can't locate it on our website, we have stopped stocking it. If you are really interested in the product, contact us by email or phone and ask if we might still have one in stock. Most of the requests we get are regarding the SX20, and other transceiver kits. Any amateur radio product that is not on our website is probably long gone. All Vellman, Basic Stamp, and Scott Edwards LCDs have been discontinued, and if they aren't in the Closeouts section, they are long gone.
I lost my manual! My dog ate my manual! I never got a manual (Actually, I lost it)!
If you ask really nicely, we may be able to help you out. We will need your original invoice number or the name and address the unit was shipped to. Basically, we need 100% positive identification that you are the person who purchased this kit originally. We may have to charge you a reproduction or shipping charges. We may not have certain manuals available, and some parts of some manuals may be unavailable. (All the more reason to make sure you don't lose that manual!)
I've never assembled a kit before. Can someone help me out? I promise I'll use a soldering iron and not a soldering gun! Please help!
You can get started by reading some basic electronics books at the library, or by purchasing a basic book at Radio Shack or your favorite bookstore. The best way to figure out how to do the actual assembly is to read though this handy document we've assembled for you.
I'm in an electronics class, and I've put off my final project to the last minute. I need the spec sheet for some parts one of your kits uses, and I also need you to design my final project for me. Do you mind?
Yes, we do mind. Spec sheets are covered by copyright, so we can't provide them to you. Many manufacturers provide the spec sheets right on their website though. It is a rare occurrence that a full datasheet isn't readily available online. Please don't email or call us expecting us to hold your hand though designing something or modifying a kit you bought from us. We also don't like helping customers reverse engineer our kits. These sort of things usually cause more problems than they might solve. We're all for experimentation with our kits, but don't expect us to do the experimentation for you! Please don't ask us to design something for you, that's not our business. There are plenty of professional outfits that would be happy to design your project for you.