ship my order outside the US/Canada?
International orders are best handled over the phone.
Generally, if your order is placed online, faxed or mailed in,
we will call or email you to confirm your order, but because
of the mass amount of credit card fraud, your international
order will be ignored if the billing and shipping addresses
are different and you fail to contact us. We do provide
international shipping, and we can accommodate just about
anyone. We are experienced with customs departments, and will
do our best to help you quickly receive your order.
Do you have any
dealers in my area?
If you've already checked our online
dealers list and didn't turn up anything nearby, you may
have to hunt down a dealer by looking in a business directory
of some sort, or the ads in local electronics related
publications. You can also try approaching local radio clubs
to see if they know of a dealer that carries our products. If
you can't find a dealer, don't worry! As described above, you
can order directly from us, and we can ship your order
Can I get a different form of shipping? Your online process
only lets me pick UPS!
Our ordering software allows for instant, real time shipping
charge calculation to your location. This software
unfortunately is only configured to work with UPS. We can ship
your order via US Postal Service, or international means if
you call in your order. You may also request a different
shipping method on your order blank should you fax or mail in
find a certain product on your website, or in your catalog.
You used to sell it... Where did it go?
Chances are if a product hasn't been in our catalog for a
while, and you can't locate it on our website, we have stopped
stocking it. If you are really interested in the product,
contact us by email or phone and ask if we might still have
one in stock. Most of the requests we get are regarding the
SX20, and other transceiver kits. Any amateur radio product
that is not on our website is probably long gone. All Vellman,
Basic Stamp, and Scott Edwards LCDs have been discontinued,
and if they aren't in the Closeouts section, they are long
I lost my
manual! My dog ate my manual! I never got a manual (Actually,
I lost it)!
If you ask really nicely, we may be able to help you out. We
will need your original invoice number or the name and address
the unit was shipped to. Basically, we need 100% positive
identification that you are the person who purchased this kit
originally. We may have to charge you a reproduction or
shipping charges. We may not have certain manuals available,
and some parts of some manuals may be unavailable. (All the
more reason to make sure you don't lose that manual!)
assembled a kit before. Can someone help me out? I promise
I'll use a soldering iron and not a soldering gun! Please
You can get
started by reading some basic electronics books at the
library, or by purchasing a basic book at Radio Shack or your
favorite bookstore. The best way to figure out how to do the
actual assembly is to read though this
handy document we've assembled for you.
I'm in an
electronics class, and I've put off my final project to the
last minute. I need the spec sheet for some parts one of your
kits uses, and I also need you to design my final project for
me. Do you mind?
Yes, we do mind.
Spec sheets are covered by copyright, so we can't provide them
to you. Many manufacturers provide the spec sheets right on
their website though. It is a rare occurrence that a full
datasheet isn't readily available online. Please don't email
or call us expecting us to hold your hand though designing
something or modifying a kit you bought from us. We also don't
like helping customers reverse engineer our kits. These sort
of things usually cause more problems than they might solve.
We're all for experimentation with our kits, but don't expect
us to do the experimentation for you! Please don't ask us to
design something for you, that's not our business. There are
plenty of professional outfits that would be happy to design
your project for you.